Returns & Exchanges

Canceling an Order

If you need to cancel an order, please contact us immediately at 1-877-933-7238. We process orders as quickly as possible, so cancellation may not be possible once processing or shipment has begun.

Return Eligibility

Returns must be requested within 15 days of the original shipment date. Before returning merchandise, you must contact DEW to obtain authorization and the correct return address.

Nonreturnable Merchandise

Certain products cannot be returned. These include:

• Electronic or precision equipment
• 42-inch clamp bars
• Furniture or equipment that has been fully or partially assembled

Restocking Fees & Return Shipping

Approved returns for reasons other than damage, defects, or incorrect merchandise are subject to the following conditions:

• A 30% restocking fee applies.
• Return shipping is the customer's responsibility.
• Merchandise must be returned in new condition and in its original carton.
• Returned merchandise is inspected before credit is issued.

For products advertised with free shipping, the original shipping cost is not refunded, and the 30% restocking fee still applies.

How to Return an Item

1. Contact DEW. Provide your order number and explain why you would like to return the item.
2. Obtain return authorization. Wait for approval and the correct return shipping address before sending merchandise.
3. Pack the item carefully. Use the original carton and packaging to protect the merchandise during transit.
4. Ship your return. Use a reliable carrier with tracking. If the return shipment is lost or damaged, you may need to file a claim with the carrier.

After the returned merchandise arrives, please allow 3 to 5 business days for inspection and processing.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact our customer service team promptly.

We will provide instructions for the appropriate return, replacement, or disposal procedure. Please retain the original packaging and do not ship merchandise back without authorization.