Frequently Asked Questions

Ordering & Purchasing

Can schools and school districts order using purchase orders?

If your school, district, college, or university needs to purchase using an official purchase order, please contact us to confirm eligibility and submission requirements. Visit our Ordering & Payment page for additional information.

Can I request a quote for a large furniture order?

Yes. Contact us with the products, quantities, and delivery ZIP code for your project. Include any specific furniture configurations or delivery requirements so we can prepare an accurate quote.

Can I purchase just one item?

Yes. You can order individual products or multiple items through our website. Some furniture may have manufacturer-specific ordering requirements, which will be identified when applicable.

Can tax-exempt organizations purchase from DEW?

Schools and other qualifying organizations may be eligible for sales tax exemption under applicable laws. Please contact us with the appropriate exemption documentation before completing your order so eligibility can be verified.

Products & Availability

Does school furniture arrive assembled?

Assembly requirements vary by product. Some furniture arrives fully assembled, while other items require partial or complete assembly. Check the individual product description for available assembly information or contact us before ordering.

Can I order furniture in different sizes or colors?

Many school furniture products are available in multiple sizes, finishes, colors, or configurations. Available options vary by manufacturer and product. Review the product page or contact us if you need help selecting an option.

Are all products in stock?

Availability varies by product and manufacturer. Some items ship from available inventory, while others are manufactured or configured after an order is placed. Contact us if you need to confirm availability for a particular project or delivery date.

Shipping & Delivery

How long does school furniture take to ship?

Shipping times depend on the manufacturer, product availability, and whether an item is made to order. Estimated lead times are not guaranteed delivery dates. Contact us if your order has a specific deadline.

Why is my furniture shipping by freight truck?

Large, heavy, or oversized furniture may require delivery by a freight carrier rather than a standard parcel service. Freight deliveries have different receiving and unloading requirements.

What is liftgate delivery?

A liftgate is equipment attached to a freight truck that lowers a shipment from the truck to ground level. Liftgate service may be helpful when your location does not have a loading dock or suitable unloading equipment. Additional charges may apply.

Will the delivery driver bring furniture inside?

Standard freight delivery generally does not include carrying furniture inside a building, unpacking, or assembly. Additional delivery services may be available for certain products and locations. Please arrange any required services before shipment.

What should I do if my shipment arrives damaged?

Inspect your delivery before signing the carrier's paperwork. Note any visible damage or missing cartons on the delivery receipt, take photographs, and retain the packaging.

Contact us promptly with your order number and photographs so we can assist. See our Shipping Information page for detailed freight receiving and damage-reporting instructions.

Missing Parts & Incomplete Shipments

What if my furniture arrives with missing parts or hardware?

If your furniture arrives with missing hardware, components, or assembly parts, please contact us so we can help.

Include your order number, product model number, and a description of the missing parts. If available, a photograph of the assembly instructions identifying the missing components is especially helpful.

What if my order is missing a carton or item?

Some furniture orders ship in multiple cartons or separate shipments. Check your packing slip and tracking information to determine whether additional packages are still in transit.

If a carton is missing from a freight delivery, note the shortage on the carrier's delivery paperwork and contact us promptly. Provide your order number and details of the missing items.

Returns & Order Changes

Can I return school furniture?

Return eligibility depends on the product, its condition, and the applicable manufacturer restrictions. Some assembled, custom, or made-to-order furniture may not be returnable.

Please contact us before returning merchandise. Review our Returns & Cancellations page for additional information.

Can I change or cancel an order?

Contact us immediately if you need to change or cancel an order. Changes may not be possible after an order has entered processing or shipment. Custom or made-to-order furniture may have additional restrictions.